Refund Policy

Refund Policy

1. General Policy

At Captain’s Marina Hotel, we strive to provide exceptional service and ensure our guests have a memorable experience. This Refund and Returns Policy outlines the terms and conditions under which refunds, cancellations, and returns are processed. By making a booking with us, you agree to the terms outlined in this policy.

2. Reservation Cancellations and Refunds

• Standard Bookings:
  • Cancellations made 7 days or more before the scheduled arrival date will be eligible for a full refund, minus any applicable bank charges.
  • Cancellations made within 7 days of the arrival date are subject to a 100% cancellation fee, and no refund will be issued.
  • No-shows will also incur a 100% cancellation fee, with no refund provided.
• Non-Refundable Bookings:
  • Certain promotional or discounted rates may be non-refundable. In such cases, no refund will be issued for cancellations or no-shows. These terms will be clearly stated at the time of booking.
• Special Offers and Packages:
  • Bookings made under special offers or packages may have specific cancellation policies. Please refer to the terms and conditions of the offer at the time of booking.

3. Early Departures

• Guests who choose to check out before the scheduled departure date will not receive a refund for the unused portion of their stay.

4. Amendments to Bookings

• Changes to Reservation Dates:
  • Guests may request to change their booking dates, subject to availability. Any rate differences for the new dates will apply. If the new dates are within a period that requires a higher rate, the guest must pay the difference.
  • No refund will be provided if the new rate is lower than the original booking rate.
• Changes to Room Type:
  • Guests may request to change their room type, subject to availability and rate differences. Additional charges may apply for upgrades, and no refund will be provided for downgrades.

5. Payment Methods and Refund Processing

• Refunds, if applicable, will be processed through the original payment method used at the time of booking.
• For payments made via bank transfer, any refund will be made to the bank account provided by the guest, minus any applicable bank charges.
• Refund processing may take up to 14 business days, depending on the payment method and bank processing times.

6. Refunds for Third-Party Bookings

• Captain’s Marina Hotel is not responsible for bookings made through third-party websites or travel agents. Guests must contact the third party directly for cancellations, amendments, or refunds.

7. Force Majeure

• Captain’s Marina Hotel is not liable for cancellations, changes, or refunds due to unforeseen circumstances or events beyond our control, including but not limited to natural disasters, strikes, war, or governmental actions.

8. Guest Responsibilities

• It is the guest’s responsibility to ensure that they have read and understood the cancellation policy before making a booking.
• Guests must contact Captain’s Marina Hotel directly to request any changes or cancellations to their booking.

9. Contact Information

For any questions or to request a refund or change to your booking, please contact us at:

Email: [email protected]
Phone: +94 77 764 1659