Privacy Policy

Identity of the Data Handler

The Captain’s Marina Hotel website, located at www.captainsmarina.lk, is managed by Captain’s Marina (Pvt) Ltd. By accessing and using our website, you agree to the terms outlined in this Privacy Policy.

Nature of Personal Data

Personal data refers to any information you provide that allows us to identify you, either directly or indirectly, as an individual. This may include your name, contact information, billing address, email address, IP address, and other relevant details.

Commitment to Data Protection

Transparency and Purpose: We collect personal information only with your knowledge and consent and only for specific purposes, such as managing reservations and enhancing customer experience.
Proportionality and Relevance: We collect only the necessary information required to provide you with our services.
Necessity: Personal data is retained only as long as needed to fulfill the purposes for which it was collected.
Security and Confidentiality: We take all necessary precautions to protect your personal data from unauthorized access, disclosure, or loss.

What Personal Data is Collected?

When you interact with Captain’s Marina Hotel’s website, you may be asked to provide personal data, including but not limited to:

Name, address, email, and contact information.
Payment details when booking online.
Survey responses or feedback.
Information from social media interactions.

When is Your Personal Data Collected?

Your personal data may be collected in the following circumstances:

When making a booking or reservation through our website.
When subscribing to our newsletter.
When contacting us via email or enquiry forms.
When participating in promotions or surveys.

Purposes of Data Collection

Captain’s Marina Hotel collects and processes personal data for the following purposes:

Managing reservations and transactions.
Enhancing customer service and experience.
Processing job applications.
Sending promotional communications, if consented.

Sharing Your Personal Data

Captain’s Marina Hotel does not share your personal data with third parties without your consent, except when required by law or necessary to fulfill a contractual obligation.

Sensitive Transactions

Sensitive transactions, such as payment information, are processed securely with encryption to protect your data during transmission.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to know the specific retention period for your personal data, please contact us at [email protected].

Children’s Privacy

Our website and services are not intended for children under the age of 16. If we become aware of any data collected from children without parental consent, we will delete it promptly.

Your Rights

You have the right to access, correct, or delete your personal data held by Captain’s Marina Hotel. To exercise these rights, please contact us at:

Captain’s Marina (Pvt) Ltd.
Gangabada Asiriya, Custom Road, Balapitiya, Sri Lanka
Email: [email protected]
Tel: +94 77 764 1659

Cookie Policy

Captain’s Marina Hotel’s website uses cookies to improve user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

Captain’s Marina Hotel reserves the right to update this Privacy Policy at any time. Changes will be posted on our website, and we encourage you to review it periodically.